Shipping policy

At Devavacci, we are dedicated to providing a seamless shopping experience from the moment you place your order to the day it arrives at your doorstep. Please review our shipping policy below for information regarding order processing, delivery times, tracking, and shipping responsibilities.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holiday seasons, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you using the contact information provided at checkout.

Shipping & Delivery Times

Once your order has been processed and shipped, the estimated delivery time is typically 5–8 business days.

Please note that delivery times are estimates and may vary depending on factors such as:

  • Delivery destination

  • Carrier operations and transit schedules

  • Weather conditions

  • Customs clearance procedures (for international shipments)

  • Peak shopping seasons and holidays

  • Unforeseen logistical disruptions

While we strive to ensure timely delivery, Devavacci cannot guarantee delivery dates and is not liable for delays caused by shipping carriers or circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking details may take up to 24–48 hours to become active after shipment.

Customers are responsible for monitoring the progress of their shipment using the provided tracking number.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. Please carefully review your shipping details before placing your order.

Elitetex is not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or invalid shipping addresses provided by the customer. Additional shipping fees may apply if an order needs to be re-shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for transit is transferred to the carrier. If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier directly.

If you experience issues with a shipment, our support team will gladly assist in communicating with the carrier and investigating the matter; however, Devavacci cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Customers are encouraged to check local import regulations before placing an order.

Delivery Delays

While we work closely with our shipping partners to ensure reliable service, occasional delays may occur due to factors beyond our control, including severe weather, customs inspections, transportation disruptions, carrier delays, or high-volume shipping periods.

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, delivery status, or order tracking, please contact our customer support team. We are committed to providing prompt assistance and ensuring a positive shopping experience for every customer.

Thank you for choosing Devavacci.